Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at piz-mod.click, use our online ordering services, participate in our loyalty programs, or otherwise interact with us. Please read this Privacy Policy carefully before using our services.

By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal information responsibly, in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable privacy regulations.

1. About Us and Contact Information

This Privacy Policy applies to the food services and digital platforms operated by Mod Pizza. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us using the following details:

For privacy-specific inquiries, you may reach our privacy team directly at [email protected]. We will respond to verifiable requests within the timeframes required by applicable law (generally within 45 days for CCPA/CPRA requests).

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The following sections detail the types of data we may collect from you.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us, we may collect the following personal identifiers:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (for age verification and loyalty program purposes)
• Username and password (encrypted)
• Profile photo (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our website or application, we collect payment-related information. Please note that full payment card details are processed by PCI-DSS-compliant third-party payment processors. We may retain:

• Last four digits of your credit or debit card number
• Billing address
• Transaction history and order records
• Gift card numbers and balances

2.3 Order and Food Preference Information

As a food service business, we collect information related to your dining preferences and order history, including:

• Food orders, customizations, and dietary preferences
• Saved favorite orders
• Order history and frequency
• Special dietary needs or allergy information you choose to provide
• Restaurant location preferences

2.4 Usage and Behavioral Data

When you visit our website at piz-mod.click, we automatically collect certain technical and behavioral data, including:

• Pages visited and time spent on each page
• Links clicked and features used
• Search queries entered on our website
• Shopping cart activity and abandonment behavior
• Referral URLs (the website that directed you to ours)
• Date, time, and duration of your visits

2.5 Device and Technical Information

We collect information about the devices and technology used to access our services:

• IP address
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Device identifiers and advertising IDs
• Screen resolution and display settings
• Time zone settings
• Plug-ins and add-ons installed in your browser

2.6 Location Data

With your permission, we may collect precise or approximate geolocation data to help you find the nearest Mod Pizza location, facilitate delivery services, or provide location-relevant promotions. You can disable location access through your browser or device settings at any time.

2.7 Communications and User-Generated Content

We collect information you voluntarily submit when you:

• Contact our customer support team via email or contact forms
• Submit feedback, reviews, or ratings
• Participate in surveys, contests, or promotional events
• Engage with us on social media platforms
• Subscribe to our email newsletter or marketing communications

2.8 Information Collected from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms when you use social login features (e.g., signing in with Google or Facebook)
• Delivery and logistics partners who process your orders
• Analytics and marketing partners
• Public databases and commercially available data sources, where permitted by law

3. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are grounded in legitimate business needs, legal obligations, or your consent:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether for pickup or delivery
• Managing your account and providing access to loyalty program benefits
• Sending order confirmations, receipts, and status updates
• Facilitating payment processing and fraud prevention
• Handling returns, refunds, or complaint resolution

3.2 Customer Service and Support

• Responding to your inquiries, feedback, and support requests
• Resolving disputes and enforcing our terms of service
• Communicating important updates about your account or orders

3.3 Marketing and Promotional Communications

• Sending promotional emails, special offers, coupons, and newsletters (with your consent or as permitted by law)
• Personalizing offers and recommendations based on your order history and preferences
• Conducting contests, giveaways, and loyalty rewards programs
• Running targeted advertising campaigns on third-party platforms such as Google and social media networks

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and user behavior to improve our online experience
• Conducting internal research to develop new menu items, features, and services
• Monitoring and improving the performance and security of our website
• Testing new features and conducting A/B testing

3.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, court orders, and legal processes
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Protecting the rights, property, and safety of our company, customers, and the public
• Enforcing our Terms of Service and other agreements

4. Cookies and Tracking Technologies

Our website at piz-mod.click uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These enable core functionality such as security, network management, and accessibility.
• Performance and Analytics Cookies: Collect information about how visitors use our website, such as which pages are visited most frequently, to help us improve site performance.
• Functional Cookies: Remember your preferences and settings (such as language preferences or saved cart items) to provide a more personalized experience.
• Targeting and Advertising Cookies: Track your browsing habits to deliver relevant advertisements and measure their effectiveness.

4.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, or notify you when a cookie is being sent. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about how we use cookies, please refer to our separate Cookie Policy available on our website.

You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) opt-out tool or the Network Advertising Initiative (NAI) opt-out tool.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary consideration. However, we may share your personal information in the following limited circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies to perform services on our behalf, including:

• Payment processors and financial institutions
• Delivery and logistics companies
• Email marketing and communications platforms
• Cloud hosting and data storage providers
• Analytics and advertising technology providers
• Customer relationship management (CRM) software providers
• Fraud detection and security services

These service providers are contractually obligated to use your personal information only for the purposes for which it was disclosed and to maintain appropriate security measures.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, sale of assets, or similar corporate transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs and your personal information becomes subject to a different privacy policy.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

5.4 With Your Consent

We may share your personal information with third parties not described above when we have obtained your express consent to do so.

5.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information (data that cannot reasonably be used to identify you) with third parties for research, marketing, analytics, or other purposes without restriction.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption.
• Password Security: Account passwords are stored using industry-standard hashing algorithms. We never store plain-text passwords.
• Payment Security: We comply with the Payment Card Industry Data Security Standard (PCI-DSS) for handling payment card information.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems.
• Incident Response: We maintain a data breach response plan to promptly address and mitigate any security incidents.

6.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law, including state breach notification laws applicable in the United States.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as where retention is necessary to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to direct us to not sell or share your personal information with third parties for cross-context behavioral advertising purposes. To exercise this right, please email us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation data) to only those uses necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a lower quality of service because you exercised your rights.

7.2 General Privacy Rights for All Users

Regardless of your state of residence, we offer the following rights to all users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format so you can transfer it to another service provider.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. We do not charge a fee for processing verifiable consumer requests unless requests are manifestly unfounded, repetitive, or excessive.

To verify your identity, we may ask you to provide certain information such as your name, email address, and order history details. This verification process is required to protect your privacy and ensure that personal information is only disclosed to the correct person.

You may designate an authorized agent to submit requests on your behalf. If you use an authorized agent, we may require written authorization from you and may verify your identity directly.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When personal information is no longer required for its original purpose and there is no legal basis for retaining it, we will securely delete, destroy, or anonymize the data in accordance with our internal data retention and disposal policies.

9. Children's Privacy

Mod Pizza's online services, including online ordering and loyalty program registration, are directed to adults aged 18 and over. We do not knowingly market to, solicit information from, or collect personal information from children under the age of 18.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible.

10. International Data Transfers

Mod Pizza is based in the United States and our primary data processing activities take place within the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

The United States may not provide the same level of data protection as the laws in your country of residence. By using our services and providing us with your personal information, you consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy.

We take appropriate steps to ensure that any international transfers of personal information are conducted in compliance with applicable legal requirements and that adequate protections are in place to safeguard your information. Our service providers who may be located outside the United States are required by contract to maintain data protection standards consistent with this Privacy Policy and applicable law.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Mod Pizza. These may include social media platforms, delivery partner websites, review platforms, and payment processors. This Privacy Policy applies only to our website and services.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every third-party site you visit. Your interactions with those sites are governed by their own privacy policies and terms of use.

12. Social Media and Third-Party Login

Our website may offer the option to log in or register using third-party social media accounts (such as Google or Facebook). If you choose to use this feature, we will receive certain information from the social media platform as permitted by that platform's privacy settings and your account settings, which may include your name, email address, and profile picture.

You should review the privacy settings of your social media accounts to understand what information is shared with us when you use third-party login features. We use this information only to create and manage your account with us.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites to not track your online activity. At this time, our website does not respond to DNT signals because there is no universally accepted standard for how companies should respond to such signals. We continue to monitor developments in this area and will update our practices as industry standards evolve.

California residents are entitled to know whether we honor DNT signals. As stated above, we do not currently alter our data collection practices in response to DNT signals. However, you may exercise your opt-out rights as described in the "Your Privacy Rights" section of this Privacy Policy.

14. How to File a Privacy Complaint

If you believe that we have not adequately addressed your privacy concerns or that we have violated your privacy rights, you have several options for filing a complaint:

14.1 Contact Us Directly

We encourage you to first contact our privacy team so we can work to resolve your concern:

• Email: [email protected]
• Website: piz-mod.click

We will acknowledge receipt of your complaint within 5 business days and work toward a resolution within 30 days.

14.2 Regulatory Authorities

If you are not satisfied with our response, or if you wish to file a complaint with a regulatory authority, you may contact the following:

• Federal Trade Commission (FTC): The FTC enforces consumer protection and privacy laws at the federal level. You may file a complaint at www.ftc.gov/complaint or by calling 1-877-382-4357.
• California Attorney General (for California residents): California residents may file a complaint with the California Attorney General's office regarding CCPA/CPRA violations at oag.ca.gov/privacy/ccpa.
• California Privacy Protection Agency (CPPA): California residents may also contact the CPPA, which is responsible for enforcing the CPRA, at cppa.ca.gov.
• State Attorney General Offices: Residents of other states may contact their respective state attorney general's office to inquire about applicable privacy protections and file complaints regarding potential violations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised Privacy Policy on our website at piz-mod.click
• Send you an email notification if the changes are material (if we have your email address on file)
• In some cases, seek your affirmative consent to the revised terms

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States and applicable state laws. For California residents, the CCPA/CPRA provides specific rights that supersede conflicting provisions. We are committed to complying with all applicable federal and state privacy laws, including but not limited to:

• California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
• Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45
• Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506
• CAN-SPAM Act (for email marketing communications)
• State breach notification laws
• Other applicable federal and state consumer protection and privacy regulations

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

This Privacy Policy was last reviewed and updated on April 24, 2026. All rights reserved by Mod Pizza.